Privacy Policy

1. Overview

Who we are and what this policy covers

EcoGlow (“EcoGlow,” “we,” “us,” or “our”) provides cleaning-related information and services through the EcoGlow mobile application (the “App”). This policy applies to information processed through the App, related customer-support communications, and App features that link to this policy.

The App may display advertisements provided by Google AdMob. Advertising technology can process device and usage information even when you do not create an EcoGlow account or submit a booking request. The sections below explain this processing and the choices available to you.

2. Information we process

Information you provide and information collected automatically

Information you choose to provide

• Contact and account details: such as your name, email address, telephone number, and sign-in or account information when those features are available.
• Service and booking details: such as a service address, requested date and time, type of cleaning, property or room information, access instructions, and other notes you submit.
• Preferences: such as preferred products, priority areas, and information about pets, children, fragile surfaces, or other service needs you choose to share.
• Communications: the content of messages, support requests, feedback, reviews, and other communications you send to EcoGlow.
• Uploaded content: photographs or other files you voluntarily provide if an App feature allows attachments.

Please do not include sensitive information in free-text fields unless it is necessary for your service request.

Information collected automatically

• Device and app information: device type, operating system, App version, language, network information, and technical configuration.
• Usage information: App launches, pages or screens viewed, taps, ad interactions, video views, session timing, and feature use.
• Diagnostics: crash data, performance information, launch time, hang rate, energy usage, and error logs.
• Network and approximate location information: IP address and general location that may be inferred from it.
• Identifiers: the Android advertising ID, app set ID, App instance identifiers, and other device or account-related identifiers where available and permitted.

Device permissions

Some optional features may request access to device capabilities such as location, notifications, camera, photographs, or files. The App will request permission through your device when required. You may decline or later revoke a permission in Android settings, although the related feature may then be unavailable. We only use a granted permission for the purpose explained when it is requested.

3. Advertising and AdMob

How advertising data is handled

The App uses, or may use, Google AdMob and the Google Mobile Ads SDK to display, measure, and protect advertisements. Google may automatically collect and share information such as your IP address, App interactions, diagnostic information, Android advertising ID, app set ID, and other device or account identifiers. Google uses this information for advertising, analytics, ad measurement, and fraud prevention.

Depending on your region, age settings, device settings, and consent choices, ads may be personalized, non-personalized, or limited. Personalized ads may use information about your activity or interests to select more relevant advertising. Non-personalized and limited ads may still use contextual information, IP addresses, basic device information, local storage, and fraud-prevention signals to deliver and secure ads.

Google states that information collected by the Google Mobile Ads SDK is encrypted in transit. Google processes advertising information under its own terms and privacy practices. You can learn more at Google’s Privacy Policy, How Google uses information from sites or apps that use its services, and My Ad Center.

4. How we use information

Purposes of processing

We may use information to:

• provide, operate, maintain, and improve the App and EcoGlow services;
• create and manage accounts, bookings, service preferences, and customer requests;
• communicate about bookings, service updates, support, safety, and changes to the App;
• personalize features and remember user choices;
• display, measure, and improve advertising;
• monitor performance, diagnose errors, and develop new features;
• protect users, EcoGlow, and third parties from fraud, abuse, security threats, and illegal activity;
• enforce our terms, resolve disputes, and comply with legal obligations; and
• create aggregated or de-identified insights that do not reasonably identify an individual.

Where applicable law requires a legal basis, we process information as necessary to provide requested services or perform a contract, with your consent, to comply with legal obligations, or for legitimate interests such as security, customer support, service improvement, and fraud prevention, provided those interests are not overridden by your rights.

5. How we share information

Recipients of information

We may share information with:

• Advertising and technology providers: including Google AdMob, Google Play services, hosting, analytics, diagnostics, communications, and security providers that support the App.
• EcoGlow personnel and service teams: when access is necessary to arrange, perform, support, or follow up on a requested cleaning service.
• Professional advisers: such as legal, accounting, insurance, and compliance advisers where reasonably necessary.
• Authorities or other parties for legal and safety reasons: when required by law or reasonably necessary to protect rights, safety, users, EcoGlow, or the public; investigate fraud; or enforce agreements.
• Business transaction participants: in connection with a proposed or completed merger, acquisition, financing, reorganization, or sale of all or part of EcoGlow, subject to appropriate safeguards.
• Other parties at your direction: when you request or consent to the disclosure.

We do not sell personal information for money. Some privacy laws may define personalized advertising disclosures as “sharing” or “targeted advertising.” Where those laws apply, you may use the choices described in this policy to limit that processing.

6. Your choices and rights

Control over your information

• Device permissions: review or revoke App permissions in Android settings.
• Advertising: manage personalized ads through the App consent controls, My Ad Center, and Android advertising ID settings.
• Communications: unsubscribe from optional promotional emails using the link in the message or contact us. Service and security messages may still be sent when necessary.
• Account information: review or update available details in the App or contact us for assistance.

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent, and to complain to a data protection authority. These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

7. Retention and deletion

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on the type of information, the feature used, the duration of an account or customer relationship, legal and accounting requirements, dispute-resolution needs, safety, fraud prevention, and technical backup cycles.

If the App offers account creation, you may request deletion through any available in-App account controls or by emailing us. You may also request deletion of personal information associated with a booking, support request, or other interaction. After a verified deletion request, we will delete or de-identify information unless retention is required or permitted for legal compliance, security, fraud prevention, dispute resolution, or enforcement. Residual copies may remain temporarily in protected backups until they are overwritten through normal cycles.

Advertising information processed independently by Google is retained according to Google’s policies and your Google or device settings. Requests sent to EcoGlow do not automatically delete information controlled by Google.

8. Security

How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse. These may include access controls, limited staff access, encrypted network transmission where supported, service-provider review, and security monitoring. No electronic transmission or storage method is completely secure, so we cannot guarantee absolute security.

9. Children’s privacy

The App is not directed to children

The App and EcoGlow cleaning-booking services are intended for adults and are not directed to children under 13, or a higher minimum age where required by local law. We do not knowingly request or collect personal information directly from children below the applicable age. If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and delete it.

10. International transfers

Processing in other countries

EcoGlow and its service providers, including Google, may process information in countries other than the country where you live. Those countries may have different data protection laws. Where required, we use recognized safeguards for international transfers, such as contractual protections, adequacy decisions, or consent.

11. Third-party services and links

Services governed by other policies

The App may contain advertisements or links to third-party websites, apps, or services. EcoGlow does not control those third parties, and this policy does not govern their independent privacy practices. Review their privacy policies before providing information or using their services.

12. Changes to this policy

How updates are communicated

We may update this Privacy Policy to reflect changes to the App, advertising partners, data practices, or legal requirements. We will post the revised policy on this page and update the “Last updated” date. When required, we will provide additional notice or request consent in the App.