Privacy, in
plain language.

01 / Scope

Who this policy covers

This policy applies to ClearWave: Water Eject (com.coglow.watereject), V2Ray Tunnel (com.eco.v2rayandvless), Aether VPN (com.ecoglow.vlessvpn), and the public EcoGlow website at ecoglow.cc. EcoGlow develops and publishes these products from Agadir, Morocco. The products work differently, so the sections below identify which practices apply to each one.

For privacy questions or requests, contact contact@ecoglow.cc. Our mailing address and telephone number appear at the end of this policy.

02 / ClearWave

ClearWave: Water Eject

ClearWave generates and plays sound through your device speaker. It does not ask for your name, email, contacts, precise location, photographs, files, or microphone access. It does not listen to or record audio.

Modes, preferences, and session history may be stored on your device to remember your choices. EcoGlow does not receive that local information. Clearing the app’s storage or uninstalling it removes local data. The app uses Google AdMob for advertising; see Advertising for information processed by that SDK.

03 / V2Ray Tunnel

V2Ray Tunnel

V2Ray Tunnel stores profiles, routing rules, and settings on your device. Authentication values and optional LAN-sharing passwords use protected system storage where supported. EcoGlow does not operate a cloud profile database and does not receive your imported tunnel configurations.

When you connect, Android routes traffic according to the profile and gateway you select. The gateway is provided by you or a third party you choose; it is not an EcoGlow VPN server. That gateway can process the traffic routed to it under its own practices. EcoGlow does not receive traffic contents from your chosen gateway.

Camera access is requested only if you choose QR-code import. The app processes frames for the scan and does not send them to EcoGlow. Clipboard content is read when you choose an import action. Connection, DNS, latency, and public-IP checks may contact the gateway or diagnostic endpoint needed for the feature you request. Results are shown in the app and are not attached to an EcoGlow account. The app uses Google AdMob; see Advertising.

04 / Aether VPN

Aether VPN account and app data

Aether VPN is a subscription VPN service for Apple devices. On startup, it creates an anonymous Firebase Authentication identifier. The same identifier is used to authenticate service requests and as the RevenueCat App User ID. The app does not require you to enter a name, email address, or telephone number to create this app identity. An anonymous ID is still information that can be linked to your app activity and subscription.

The backend stores account and subscription status under that identifier in Firebase Firestore and Realtime Database. At startup it also registers a device record containing a device ID derived from the app identifier, a general device name and model, platform, operating-system version, app version, and first/last-seen times. VPN account identifiers and configuration information needed to provide access are handled by the backend and VPNResellers.

Favorites, selected locations, recent locations, settings, and your acknowledgement of the in-app VPN disclosure are stored locally on your device. VPN credentials and cached service information may be stored using protected device storage. You can clear local preferences in the app or remove the app from your device.

Aether VPN does not include an advertising SDK or cross-app tracking integration in the current app source. EcoGlow does not use Aether VPN account or VPN service data to target advertising.

05 / VPN network data

Connection traffic, requests, and logs

When you request a connection, the app asks EcoGlow’s backend for a WireGuard configuration for the selected location. VPNResellers provisions the VPN account and operates the relay infrastructure. A VPN relay must process network packets while a connection is active in order to route them. EcoGlow’s app and backend do not inspect or store a history of websites visited, DNS queries, or tunnel packet contents in their application code.

VPNResellers’ privacy policy describes its relay logging and retention practices. Its statements about its own infrastructure are the provider’s statements; EcoGlow has not independently audited the relay infrastructure. The VPN provider also processes account and service data needed to provision, authenticate, renew, suspend, or remove VPN access.

EcoGlow’s API receives authenticated requests, including selected server identifiers and service actions. Google Cloud may create operational HTTP logs containing an IP address, request URL, status, user agent, and time. The backend also records subscription webhook events containing the anonymous identifier, event type, product, store, and time. These are service and operational records, distinct from a browsing history. Their retention depends on the relevant system configuration; see Retention and deletion.

06 / Purchases

Subscriptions and payment data

Apple processes Aether VPN App Store payments. RevenueCat receives the app identifier and purchase information needed to provide subscription status, including product, store, renewal state, and expiration. RevenueCat sends subscription events to EcoGlow’s backend, which stores the corresponding entitlement and account status in Firebase and provisions or removes VPN access accordingly. EcoGlow does not receive your complete payment-card details from Apple.

Purchasing, restoring, or cancelling a subscription may be governed by Apple’s terms and privacy practices. Deleting your Aether VPN account does not cancel an App Store subscription. Manage or cancel it through Apple Subscriptions. You can use Restore Purchases in the app to request a purchase-state refresh.

07 / Android app advertising

Google AdMob

ClearWave and V2Ray Tunnel use Google AdMob and the Google Mobile Ads SDK to request and display ads. This section does not apply to Aether VPN. Google and eligible advertising partners may process device and app information for ad delivery, measurement, security, and fraud prevention. Depending on device, location, consent choices, and SDK settings, the information may include:

• IP address and approximate location inferred from it;
• app and ad interactions, such as launches, impressions, taps, clicks, and video views;
• diagnostics and performance information, such as crashes and launch time; and
• advertising ID, app set ID, and other device-related identifiers where available.

EcoGlow may receive aggregate AdMob reports, including impressions, clicks, estimated revenue, device categories, and general geographic reporting. Depending on your region and choices, ads may be personalized or contextual. Even non-personalized ads may use identifiers for frequency limits, reporting, and fraud prevention. Where required, the app may show consent or privacy choices. You can also manage ad personalization through Google’s Ads Settings and Android’s advertising settings. Google explains its processing in its privacy policy.

08 / Website and support

Website visits and messages

The public EcoGlow website does not provide user accounts or display AdMob ads. Its current source does not include a visitor analytics or advertising tag. Firebase Hosting and related infrastructure may process technical request information, such as IP address, browser type, requested page, and time, to deliver the website and protect the service.

If you email or telephone EcoGlow, we receive the contact details, message, and attachments you choose to provide. We use them to answer your request, provide support, investigate service problems, protect the service, and meet legal obligations. Please avoid sending VPN credentials or sensitive browsing details in a support message unless they are necessary to resolve your request.

09 / Providers

Who helps deliver the services

EcoGlow uses Google Firebase and Google Cloud for authentication, databases, hosting, backend operations, and associated logs. For Aether VPN, RevenueCat manages subscription entitlement data, Apple processes App Store transactions, and VPNResellers provisions accounts and operates VPN relays. ClearWave and V2Ray Tunnel use Google AdMob, whose eligible advertising partners may vary by region and consent.

Each provider processes information needed for its role, under its own terms and applicable agreements. Some providers may process information outside Morocco or your country of residence. EcoGlow does not sell information you send directly to us, and it does not sell Aether VPN account or traffic data. Personalized-advertising disclosures from the Android apps may be treated as “sharing” or “targeted advertising” under some privacy laws; see the controls in the advertising section.

10 / Purposes

Why information is processed

We process information to provide the feature you request, authenticate access, show subscription status, provision VPN service, respond to support and privacy requests, keep services secure, prevent misuse, and comply with legal obligations. Where a privacy law requires a legal basis, the basis may be performing a contract or requested service, our legitimate interests in operating and securing it, compliance with law, or your consent for optional advertising processing where required. You can withdraw an applicable consent through the available app or device controls; this does not undo processing already lawfully completed.

11 / Retention and deletion

How long information remains

Data kept only on your device remains until you clear the relevant app storage, use an in-app reset where available, or uninstall the app. Aether VPN’s core account, device, subscription, and VPN service records are held while the account is active and are removed through its authenticated Delete Account flow. That flow asks VPNResellers to remove the service account, requests permanent deletion of the matching RevenueCat customer, deletes associated Firebase account records, and creates a new empty anonymous app identity so the app can continue to open. RevenueCat processes its deletion request asynchronously.

Deleting an Aether VPN account does not remove Apple’s purchase record or cancel an App Store subscription. EcoGlow’s de-identified operational subscription events and Google Cloud request logs may remain after in-app deletion for their configured retention periods and applicable legal or security needs. Contact us to request review of any remaining information tied to your former app identifier.

Support correspondence is kept for as long as reasonably needed to answer the request, maintain support records, resolve disputes, prevent abuse, or meet legal obligations. AdMob and its partners retain advertising information under their own policies and settings. Some records held independently by Apple, RevenueCat, a gateway you chose for V2Ray Tunnel, or other providers require a request under that provider’s own privacy process. We can help identify the appropriate contact.

12 / Your choices

Access, correction, and requests

In Aether VPN, open Account & Settings to reset local data or delete the private guest account and its associated service records. Use Apple Subscriptions to manage billing separately. In ClearWave or V2Ray Tunnel, clear app storage or uninstall to remove data held only on the device. You may revoke camera or VPN permission in device settings, although the associated feature will stop working. Advertising choices for the Android apps are described above.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information EcoGlow controls, and to complain to a data-protection authority. Email contact@ecoglow.cc with your request and the app concerned. We may ask for reasonable verification before acting, especially for an anonymous Aether VPN identifier. Requests about data controlled independently by a provider may need to be made to that provider.

13 / Safeguards

Security and international processing

EcoGlow uses administrative and technical safeguards appropriate to the information handled, including authenticated service requests and protected device storage for relevant credentials. No device, network, or storage system is completely secure. Keep profile links and service credentials private, and obtain V2Ray configurations only from providers you trust.

EcoGlow is based in Morocco. Google, Apple, RevenueCat, VPNResellers, advertising partners, and email providers may process information in other countries. Where applicable law requires safeguards for international transfers, we and our providers rely on available legal and contractual mechanisms.

14 / Children

Children’s privacy

EcoGlow’s apps are general-audience utilities and are not directed to children under 13, or a higher minimum age where local law requires it. We do not knowingly use personal information to serve personalized ads to children. If you believe a child has sent personal information directly to EcoGlow without required permission, contact us so we can review and address it.

15 / Updates

Changes to this policy

We may update this policy as our products, providers, settings, or legal obligations change. The current version appears at this URL with its effective date. Material changes will be communicated through the website or app where appropriate.